Homecarers Liverpool

Sector: Health & Social Care

Primary partner: Liverpool Clinical Commissioning group


Homecarers Liverpool (HCL) is a fast-growing family run social enterprise, based in Liverpool, providing domiciliary care and support for older people living in their own homes across Liverpool and Knowsley.

The company was set up in 1994 by managing director Karen Caffrey, an RGN and former practice nurse and district nurse and aims to provide service users with the choice to remain in their own homes for as long as possible, promoting independence and healthy lifestyle choices.

It is a partner delivering STARS end-of-life care services, working in partnership with Marie Curie and CT4All.

Approaching the programme

One of the big challenges in the health and social care sector is that growing organisations struggle to recruit and retain staff, with high drop-out rates within the first 12 months. For a lot of businesses, including HCL, this results in high costs for recruitment and training due to growing staff turnover. It was HCLs mission to optimise and improve recruitment.

Partner support

Homecares Liverpool was referred to the Health Innovation Exchange (HIE) by Knowsley Community College. After understanding their pain points, programme Liverpool Clinical Commissioning Group aimed to improve the company’s recruitment success. They provided a funding package to help the company implement pre-employment induction training. Recruits are given classroom-based training for two weeks, with further observations in the community setting to confirm competence.

Our results

The support has helped HCL to mitigate some of the costs caused by high staff turnover within the industry. It plans to continue upskilling its workforce to ensure high quality services are delivered to our service users, while supporting staff to achieve qualifications and enrol for apprenticeships in in health and social care.

“The financial support has helped us to keep up with investment in staff training and preparing a multi skilled workforce,” explains Karen Caffrey, Managing Director of HCL. “I would definitely recommend the programme to other SMEs.”